Shipping policy

Where we ship

We ship to street addresses in the United States and Canada. We can’t deliver to PO boxes, APO/FPO addresses or US territories yet. The Landing Pad litter mat ships to US addresses only.

Prices and currency

Prices are in US dollars for US addresses and in Canadian dollars for Canadian addresses. Use the country picker at the top of the site to see your prices. Checkout confirms the currency from your shipping address.

How long it takes

United States: Standard delivery usually arrives in 9–16 business days from your order. That includes 1–4 business days for us to prepare it.

Canada: Standard delivery usually arrives in 8–14 business days from your order, including the same preparation time.

Your delivery dates appear in your bag, and checkout confirms the delivery time before you pay.

What it costs

United States: free on orders of US$49 or more, on every kit and on The Calm Trim Kit. Below that it’s US$4.95.

Canada: free on orders of CA$69 or more, on every kit and on The Calm Trim Kit. Below that it’s CA$6.95.

The free-shipping threshold uses your whole order subtotal after discounts and before taxes, including items that already ship free.

Kits and multi-item orders

Kits and multi-item orders may arrive in separate parcels, each with its own tracking.

Taxes and charges at the door

United States: there’s normally nothing to pay at the door. Sales tax, where it applies, is calculated at checkout.

Canada: parcels normally arrive with nothing to pay. A carrier may occasionally ask for GST/HST or a handling fee on delivery. These charges aren’t included in our prices.

If a carrier asks you to pay anything on delivery, email us at support@purrbly.com before paying and we’ll help. Parcels refused because of a delivery charge usually aren’t returned to us, so they can’t be refunded.

Tracking

You’ll get an email with a tracking link when your order ships. On Standard delivery, tracking can take up to 5 business days to show movement while your parcel is on its way.

If it’s late

If Standard delivery is more than 5 business days past its window, email us at support@purrbly.com with your order number and we’ll chase it with the carrier.

If we can’t ship within the time we promised, we’ll tell you and offer you the choice of waiting or cancelling for a full refund.

Lost or damaged parcels

If your parcel hasn’t arrived 10 business days after its window, or arrives damaged, email us at support@purrbly.com with your order number (and a photo if it’s damaged) and we’ll look into it with the carrier.

Address changes

Please check your address at checkout. We can change it if you contact us within 12 hours of ordering, before your order is prepared.