Returns and refunds

Something wrong with it?

If anything arrives damaged, faulty or not what you ordered, email us at support@purrbly.com within 30 days of delivery with your order number and a photo, and we’ll work it out with you.

Changed your mind?

You can return unused items in their original packaging within 30 days of delivery. Contact us first and we’ll explain how to send it back.

We email you a prepaid return label and deduct its cost from your refund. Refunds are issued once the item arrives back with us.

For hygiene reasons, used lick mats can only be returned if they’re faulty.

Personalised items (made from a photo you send us) can only be returned if they arrive damaged, faulty or not what you ordered.

Kits

You can return a whole kit or single items from it. Single items are refunded at their share of the kit price.

Refunds

Refunds go back to your original payment method, in the currency you paid, within 5–10 business days of us approving them. Shipping fees aren’t refundable unless the item was faulty.